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We’re building a website that lets you reset your OnDemand password yourself. To do this, we will require OnDemand Site Administrators to enter email addresses for all OnDemand users.

This change went into effect on November 30, 2016. If you add a new user or edit a user's information after this date, the Email Address is required.

  1. On the OnDemand Dashboard, click User Maintenance
  2. In the Site Users list, select the user whose password you want to enter.
  3. Enter the Email Address in the field, then click Save.
  4. When the confirmation message displays, click OK.

Email addresses don't have to be unique, but someone within your organization must have access to the email account. 

When our website launches, you'll provide your Site Number, OnDemand Username, and E-mail Address to reset your password. If this information matches, you'll receive an email with a link to change your password.

These changes make resetting your password faster, easier, and more secure.