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Problem


When posting Contributions, this error displays: 

Error "DBISam engine error 11013 access denied to table or backup file 'awcbprinttemp'."

Products affected: Contributions

Versions affected: Multiple Versions

Solution


First, confirm your network rights to the ACSNET, WINACS, and ACS Technologies folders. 

For ACS to work properly, all network users need full access to the X:\ACSNET and C:\WINACS directories. X represents your network drive letter.

Your network technician can check your network rights and file permissions. To learn more about this, see Microsoft's articles on File Sharing Essentials for Windows.

Next, clear the user directories and delete the .net and .lck files.

 To clear user directories

  1. Open the ACS Utility Manager.
    a.) Windows 7: On your Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Click All Programs > ACS Technologies > ACS Tools > Utility Manager. The ACS Technologies - Utility Manager window displays.
    b.) Windows 8.1: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays. Click the arrow button . The Apps view displays. In the ACS Technologies section, click Utility Manager. The ACS Technologies - Utility Manager window displays.
    c.) Windows 10: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Scroll to the ACS Technologies section, and click Utility Manager.

    Link
  2. Click Clear User Directories.
  3. When the confirmation message displays, click Yes.
  4. Select the desired user name, then click Remove All Listed Files.
  5. Click Exit.

 

 To delete .net and .lck files
  1. Open the ACS Utility Manager.
    a.) Windows 7: On your Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Click All Programs > ACS Technologies > ACS Tools > Utility Manager. The ACS Technologies - Utility Manager window displays.
    b.) Windows 8.1: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays. Click the arrow button . The Apps view displays. In the ACS Technologies section, click Utility Manager. The ACS Technologies - Utility Manager window displays.
    c.) Windows 10: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Scroll to the ACS Technologies section, and click Utility Manager.
  2. Click Utility Manager.
  3. Click Delete .Net and .Lck Files
  4. Click Search > Delete
  5. When the confirmation message displays, click Yes.
  6. Click Close.

Note

If you cannot delete the files, shut down all workstations, then reboot the server. Once the server is back up, see if the files exist. If so, you should be able to delete them, using the above steps.

If you receive an access denied error when trying to delete .net or .lck files, you may have to reboot your workstation. Your network technician can also close open files on the server without rebooting.

If these solutions do not work, restart your workstation, then have your network technician restart the server.