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When trying to e-mail Plain Paper Statements, this error displays: 

"An error occurred while communicating with the mail server."

Products affected: Contributions

Versions affected: Any


A couple of reasons this error occurs is because the Statement Link field is incomplete and/or the incorrect account is listed under Manage Accounts.

You need to do the following:

  • Enter the statement link information.
  • Verify the correct account is selected under Manage Accounts.

To enter Statement Link information and verify the correct account under Manage Accounts

  1. On the Reports tab, select Contributions in the drop-down list, and click Go .
  2. Expand Statements and select E-mail Plain Paper Statement.
  3. Click Customize.
  4. On the Report Options tab, select the Statement Link.
  5. In the Statement Link field, select the Constant Contact field to store the statement URL in.


    Select a custom field, such as Custom Field 1. Remember the field's number, because you will need it when you link to the statement in Constant Contact.

  6. Click Manage Accounts.
  7. Select the correct Constant Contact account, and click Edit.
  8. Verify that the Account Name, Constant Contact User Name, and Constant Contact Password information is correct.
  9. Click Refresh Fields, and click OK.