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If you want to add or remove someone as an administrator or add an additional bank account to your Vanco Merchant Account, this is how to update your merchant account information and manage your accounts.

Add or Remove Additional Contacts

Use the Account Request form to add or remove more people as administrative contacts for your Vanco Merchant Account.

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 To add an additional contact
  1. Download the Service Center Access Request Form by clicking on the link above.
  2. Submit a completed form to Vanco.

Modify Bank Accounts

Use the Bank Account Update Request form to modify accounts.

Manage Deposit Accounts

To make reconciling deposits easier, assign different accounts for online giving and event registration. When you use two accounts, your online contributions batch separately from your event payments. You can post these batches to the same physical bank account or separate bank accounts. If you only see one account, contact Vanco Client Services at 800-675-7430 to enable a second account.
 

 To specify a merchant account for online giving
  1. Point to Admin, then click Merchant Account Profile.
  2. For Online Giving is using Account, click beside the name of the merchant account.
  3. Select the new merchant account from the drop-down list, then click Update.
 To specify a merchant account for event registration
  1. Point to Admin, then click Merchant Account Profile.
  2. For Event Registration is using Account, click beside the name of the merchant account.
  3. Select the new merchant account from the drop-down list, then click Update.

Accept Gifts from International Addresses

If you want to accept gifts from international addresses, e-mail riskmgmt@VancoPayments.com. Vanco will set a flag to allow you to enter international billing addresses.

 

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