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When trying to save a student's immunization record, this error displays:

The User Name for Web Logon must be unique.

Products Affected: HeadMaster

Versions Affected:


To resolve this issue, perform a HeadMaster backup, then contact HeadMaster Support at 1-800-669-2509. Please have your site id ready when you call.

 To perform a HeadMaster backup
Make sure everyone is logged out of HeadMaster before performing the backup.

To back up HeadMaster data:

  1. Open the Utility Manager.
  2. Click Create Backup. The Database Utilities dialog box displays.
  3. Make your selections and click Backup.
  4. Click OK.


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