Page tree

Problem

When trying to save a student's immunization record, this error displays:

The User Name for Web Logon must be unique.


Products Affected: HeadMaster

Versions Affected: 11.5.1.3

Solution

To resolve this issue, perform a HeadMaster backup, then contact HeadMaster Support at 1-800-669-2509. Please have your site id ready when you call.

 To perform a HeadMaster backup
Make sure everyone is logged out of HeadMaster before performing the backup.

To back up HeadMaster data:

  1. Open the Utility Manager.
  2. Click Create Backup. The Database Utilities dialog box displays.
  3. Make your selections and click Backup.
  4. Click OK.

 

Related articles