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Problem

Some antivirus software, like McAfee LiveSafe and Trend Micro, quarantines the Church Office .exe file and removes it from the folder.

The following error message displays when you open the program.

An error occurred while trying to rename a file in the destination directory: MoveFile failed; code 183.

Cannot create a file when that file already exists.

 

Products Affected: Church Office

Versions Affected: 8.1B

Solution

  1. Reinstall the program using the full setup file (not the update file), but do not open the program yet.
  2. Add an exception for the Church Office .exe file.
  3. Open Church Office, and you should not see an error.

 

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