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When sending a mass e-mail with an attachment in the OnDemand environment, the message takes a long time to send. 

Products affected: ACS OnDemand

Versions affected: Any


This error occurs because you are trying to send the attachment from a local drive.

To resolve this, move the file to your S: drive (your OnDemand drive) and attach it to the email from there. To learn more, see Transferring Files.