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Extend locks user accounts when users attempt to sign in to Extend using an incorrect password four times in a row. Once Extend locks a user account, the user cannot sign in to Extend, even with the correct password. This is a security precaution designed to prevent unauthorized access. Only site administrators can unlock user accounts.

 To unlock a user account
  1. Point to Account, then click User Manager.
  2. In the User Manager list, select the user account that you want to unlock.
  3. Under Actions, click View/Edit Properties. The User Properties page displays.
  4. In the Status drop-down menu, select Active.
  5. Click Save.