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Problem


The number of individuals in the small group roster does not match what displays in the summary count.

For example:

  • Starting Point (Kenny Dean) shows that it has 20 members, but the roster does not show this many people.
  • FPU 2 (Keith Okano) shows that it has 18 members, but the roster only shows 12 individuals.
  • No one was dropped or deleted from the group.


Products affected: Access ACS

Versions affected: Any

Solution


The totals are off because some individuals in the small groups were not uploaded from ACS People Suite during the last upload. 

To resolve this, it's best to upload again and include all individual records to see if the numbers now match.