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Problem


When trying to add an image to an event, the image does not display.

After the upload process, an hourglass displays and nothing happens, or a message that the file could not be uploaded displays.


Products affected: Access ACS

Versions affected: Any

Solution


The program is actually working as designed. However, when uploading images, keep the following in mind:

  1. The maximum size of an image that can be uploaded is 4MB.
  2. We recommend uploading JPEG, GIF, or PNG files. The browser does not recognize .TIF files/formats, because they are not compressed images.

As a workaround, edit the image in Paint and save it in a different format. If you change the format to a JPEG, it should compress the file to a usable size (Less than 4 MB).