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Problem


When previewing the Roster Attendance Summary, the report does not display the dropped information correctly.

Products affected: Attendance

Versions affected: Any

Solution


When you drop someone from a class, they are marked as an Associate. In this case, Mark Associates was not selected in Attendance Setup for the Master Group on the report.

To resolve this issue, turn on Mark Associates in Setup.

 To turn on the Mark Associates option
  1. Under Advanced Tools, click the Settings tab.
  2. In the drop-down list, select Attendance and click Go .
  3. Select the Master Group you would like to turn this option on for and click Edit.
  4. On the Master Settings tab, select Mark Associates.
  5. Click OK twice.