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Problem


When trying to install ACS on a new machine, these errors display: 

"File access denied"

 

"C:\Windows\test.ini could not be opened"

Products affected: Installation- ACS People Suite and ACS Financial Suite

Versions affected: Any

Solution


This occurs because the sub-folders under X:\Acsnet have read-only permission rights. 

For ACS to work properly, all network users need full access to the X:\ACSNET and C:\WINACS directories. X represents your network drive letter.

Your network technician can check your network rights and file permissions. To learn more about this, see Microsoft's articles on File Sharing Essentials for Windows.

You may also consider excluding above directories from real-time virus scanning and rebooting in safe mode.