What is ACS Facility Scheduler?
Is Facility Scheduler a hosted solution?
Yes, the application, web, and database servers for Facility Scheduler are in the ACS Technologies data center in Florence, SC. No server install is needed on your site. This also means you don't have to back up your Facility Scheduler records — we take care of that for you.
Is Facility Scheduler a browser-based application?
No, Facility Scheduler is a thin-client application. A thin-client application requires Internet access but does not require a browser. A small executable runs on each workstation.
What are the system requirements?
To view both the minimum and recommended specifications for Facility Scheduler, see System Requirements.
What is .NET Framework and why do I need it?
.NET Framework 4.6.2 is Microsoft's® development framework (or programming model) for Windows. The framework combines many of Microsoft's new technologies that allow ACS Technologies to build cutting-edge applications with visually appealing interfaces and seamless integration across different platforms.
You can download a free version of .NET Framework.
Can I use Facility Scheduler to schedule volunteers?
Not at this time. You may be interested in our Online Volunteer Management software.
How do I install Facility Scheduler?
See Installing Facility Scheduler for step-by-step instructions.
How do I get my user name and password?
After you purchase Facility Scheduler, you receive your user name and password by e-mail.
How do I receive updates from Facility Scheduler?
Each time you log in, Facility Scheduler checks for updates and automatically loads them.
Does Facility Scheduler integrate with Access ACS and Extend?
Yes, Facility Scheduler integrates with Access ACS. You can configure Access ACS to display Facility Scheduler Calendars/Events within Access ACS. You can add events in Facility Scheduler to use with Access ACS event registration.
You must have Facility Scheduler and Access ACS to be able to use Extend to display Facility Scheduler calendars on your website.
- In Access ACS, navigate to Admin > Options > Web Links > Calendar.
- Select the Calendar link.
- In Extend, create a new article titled Calendar.
- Click the Source button in the option ribbon.
Copy and paste the following code:
- Replace CALENDAR_WEB_LINK_HERE with the link you copied in Access ACS. (Make sure to include double quotes around the link when you paste it in Extend.)
You can alter the width and height of the iframe to fit any size site.
How often are backups of my data made?
Your data is backed up every hour.
Can I publish an event to only one calendar?
When publishing an event in Facility Scheduler, the event is visible to all Facility Scheduler users. You are not actually adding an event to a calendar. When looking at the Calendar tab in Facility Scheduler, you can select the calendars on which you want to see the events, and you also have an option to view all published events.
Do I have to install Facility Scheduler on each workstation?
Yes, you need to install Facility Scheduler on each workstation and under each user profile that will use Facility Scheduler. With a thin-client application, a small portion of the application must be installed on each local workstation.
Can I use Facility Scheduler in a Mac environment?
Because Facility Scheduler is designed using .NET framework, it can only run in a Windows environment. However, you can use Facility Scheduler on a Mac if you are working in an OnDemand environment. You may also be able to use Facility Scheduler on a Mac if you are running Windows on the Mac computer.
I forgot my password. What can I do?
If you forgot your Facility Scheduler password, you can reset it from the log in window. (If you entered incorrect passwords five or more times, your account is locked. See Unlocking User Accounts.)
- Open Facility Scheduler.
- In the log in window, enter your user name.
- Click Forgot your password?
An e-mail with instructions for resetting your password is sent to the e-mail address associated with your user name. The e-mail includes a link for resetting your password. For security reasons, the link is only valid for 24 hours. After 24 hours, you must follow these instructions again to have a new reset e-mail sent to you.
You should receive the e-mail within 15 minutes. If you don't, check your spam/junk folder for the e-mail. If all else fails, contact one of your Facility Scheduler administrators to have them reset your password.
Access ACS Password
If your Facility Scheduler user account isto your Access ACS account, the password for both accounts is changed.
Are there a minimum or maximum number of characters that I should use for user names or passwords?
User names must be four or more characters.
Passwords must be between 6 and 15 characters long. They cannot contain any part of the user name, and cannot have consecutive letters, numbers, or other characters. We recommend that passwords include at least two letters and two numbers, and are at least eight characters long. Administrators may set additional password requirements for Facility Scheduler users.
Why does the System Date & Time have to be correct to access Facility Scheduler?
Because Facility Scheduler is written in a .NET format, there are some Microsoft components that are time dependent. It is important that your workstation time be accurate with the GMT (Greenwich Mean Time). When logging into Facility Scheduler, if your system time is inaccurate by four minutes, you will receive a Microsoft error and won't be able to log into Facility Scheduler.
The system is considerate for the time discrepancies, however the time needs to be within 4 minutes of the ACS Servers.
- Double-click the clock showing in the lower right corner of your monitor. The Date and Time Properties window displays.
- Edit the time so that it matches your time zone. What is my time zone?
- Click Apply > OK.