When promoting individuals, this error displays:
"DBISam engine error 9729, duplicate key found in the index by group field description of the table awgrfdef."
Products affected: Attendance
Versions affected: Any
To resolve this, perform a People Suite backup, then contact Support to delete the duplicate keys from the awgrfdef table.
- Log in using your ACS user name and password.
- Under Data Options, select People Data Backup.
- Optional: Under Additional Options, select Verify Backup.
- Under Configuration, note the Backup Destination Directory. To change the location, click Lookup .
- Click Backup.
In the Select Datasets window, clear any datasets you do not want to back up. We recommend backing up all datasets in each backup in case your data needs to be repaired, but if you include pictures, the backup may be very large.
- Click OK.
If you use ACS OnDemand, log into OnDemand as an administrator to make a backup.